Effective Date: October 23, 2026

At Avenlora Hair Care, accessible at avenlorahaircare.com, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the choices available to you when you visit our website or make a purchase.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for particular data practices, we will seek that consent as required.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information you provide directly: This may include your name, email address, shipping and billing details, order information, and any information you include when contacting customer service.

Transaction information: When you place an order, we may collect information related to the products purchased, order totals, payment status, delivery arrangements, and returns or refunds. Payment card information is generally processed by the applicable payment service provider rather than stored directly by our website, subject to the provider’s arrangements and our actual system configuration.

Technical and usage information: We may collect information such as your IP address, browser type, device information, pages viewed, referring website, and interactions with our website. Some of this information may be collected through cookies and similar technologies.

Communications: If you contact us, we may retain your correspondence and relevant information needed to respond to your questions, resolve issues, and maintain appropriate service records.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Process orders and coordinate delivery.
  • Provide order confirmations, shipping updates, and customer support.
  • Respond to product questions and manage eligible returns or refunds.
  • Maintain, secure, troubleshoot, and improve our website.
  • Detect, investigate, and help prevent fraudulent transactions, unauthorized activity, and other misuse.
  • Maintain business and transaction records and meet applicable legal obligations.
  • Send marketing communications where permitted by law and, when required, with your consent.

We seek to collect and use information that is reasonably relevant to these purposes.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and support advertising or marketing activities where applicable.

You may be able to manage cookies through your browser settings and, where provided, our website’s cookie preference tools. Disabling certain cookies may affect website functionality. For more information, please review our Cookie Policy.

4. How We Share Information

We do not sell your personal information for money. We may share relevant information with service providers that help us operate our business, such as payment processors, shipping and fulfillment providers, website hosting services, customer support tools, analytics providers, and fraud prevention services.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights and property, investigate suspected fraud, or protect customers and others from harm.

Where required by law, we will provide applicable disclosures and obtain consent or offer choices before engaging in certain data-sharing activities, including activities that may be considered targeted advertising or a sale or sharing of personal information under applicable privacy laws.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance. Retention periods depend on the type of information and the circumstances in which it was collected.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

6. Your Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have rights to obtain a copy of information, opt out of certain targeted advertising or data-sharing activities, or appeal a decision regarding a privacy request.

You may unsubscribe from promotional emails by following the instructions included in those messages. Transactional communications necessary to complete or support an order may still be sent.

To submit a privacy request or ask questions about your information, contact [email protected]. We may need to verify your identity and request additional information before processing a request. We will respond in accordance with applicable law.

7. Children’s Privacy

Our website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization. If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. Those parties may maintain their own privacy policies and practices. We encourage you to review their policies before providing information directly to them. This Privacy Policy does not govern independent third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, business operations, or legal requirements. When changes are made, we will update the effective date above and provide additional notice where required by law.

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Avenlora Hair Care
Email: [email protected]
Website: avenlorahaircare.com

We take privacy questions seriously and will make reasonable efforts to address your concerns clearly and promptly.